Appointments
When you visit our office you undertake personal responsibility regarding payment for the services provided. The Lown Center will directly bill a patient's insurance carrier for care received, but the contract for coverage of medical care is between the patient and his/her insurance carrier. Patients are ultimately responsible for the prompt payment of their bills.
For certain services, and depending on your insurance coverage, payment at the time of service may be required. Co-payments are collected at the time of your visit. For your convenience, the Lown Center accepts Visa, MasterCard, Discover, and American Express for payment of services.
The Lown Cardiovascular Center accepts most health insurance plans. If you would like to clarify whether our physicians participate in your managed care plan, please call your health insurance company directly. You may also call our Patient Accounts department at 617-732-1318 for information.
Patients with managed care health plans (HMOs) are required to obtain a referral from their primary care physician prior to being seen by our physician. Referrals must be arranged prior to your visit. Our billing office staff are familiar with the referral requirements of most insurance carriers, and will be happy to assist you if you have any questions. You can contact them at 617-732-1318.
If personal circumstances prevent you from paying the cost of medical care, please discuss your situation with the Patient Accounts Manager. A convenient payment schedule can be arranged with you. Be sure to communicate any reasons for delayed payment to the Patient Accounts office promptly. Unpaid accounts over three months old are subject to referral to a collection agency.
Our Patient Accounts staff are very knowledgeable about insurance carriers and coverage, and will be happy to answer any questions you may have.